| Citation: |
Migliore, A., Miles, B., Fleisig, M., Gentry, J. (2023). Supporting employment consultants leveraging data to deliver quality services and outcomes.
Journal of Vocational Rehabilitation, 58
(3),
271-277.
|
| Title: |
Supporting employment consultants leveraging data to deliver quality services and outcomes |
| Authors: |
Migliore, A., Miles, B., Fleisig, M., Gentry, J. |
| Year: |
2023 |
|
Journal/Publication:
|
Journal of Vocational Rehabilitation |
| Publisher: |
IOS Press |
| DOI: |
https://doi.org/10.3233/JVR-230015
|
| Full text: |
https://content.iospress.com/articles/journal-of-vocational-rehabil...
|
PDF
|
| Peer-reviewed? |
Yes
|
| NIDILRR-funded? |
Yes
|
| Background: |
Ensuring that job seekers with disabilities receive high-quality supported and customized employment services is key for increasing their chances of achieving their career aspirations. |
|
Purpose:
|
To draw attention to the need for better support of employment consultants in the delivery of quality services. |
|
Data collection and analysis:
|
Nine employment programs piloted ES-Coach, a tool designed to help employment consultants and managers visualize the implementation of supported and customized employment, reflect, set goals, and take action for continuous quality improvement. |
|
Findings:
|
The nine employment programs invested an estimated 1:19 to 4:10 hours per day on getting to know job seekers, finding jobs, and any other support leading to hire combined. A large amount of their time was invested in administrative activities, ranging from 2:11 to 4:12 hour per day. ES-Coach helped the participants reflect on the quality of their employment support services and set goals for quality improvement. |
|
Conclusions:
|
Supporting employment consultants with data-enabled feedback is key for improving the quality of supported and customized employment services, a key step toward improving job seekers’ employment outcomes. |