Research Article

true

Journal Article Details

Citation:
Migliore, A., Miles, B., Fleisig, M., Gentry, J. (2023). Supporting employment consultants leveraging data to deliver quality services and outcomes. Journal of Vocational Rehabilitation, 58 (3), 271-277.
Title:
Supporting employment consultants leveraging data to deliver quality services and outcomes
Authors:
Migliore, A., Miles, B., Fleisig, M., Gentry, J.
Year:
2023
Journal/Publication: 
Journal of Vocational Rehabilitation
Publisher:
IOS Press
DOI:
Full text:
Peer-reviewed?
Yes
NIDILRR-funded? 
Yes

Structured abstract:

Background:
Ensuring that job seekers with disabilities receive high-quality supported and customized employment services is key for increasing their chances of achieving their career aspirations.
Purpose:
To draw attention to the need for better support of employment consultants in the delivery of quality services.
Data collection & analysis:
Nine employment programs piloted ES-Coach, a tool designed to help employment consultants and managers visualize the implementation of supported and customized employment, reflect, set goals, and take action for continuous quality improvement.
Findings:
The nine employment programs invested an estimated 1:19 to 4:10 hours per day on getting to know job seekers, finding jobs, and any other support leading to hire combined. A large amount of their time was invested in administrative activities, ranging from 2:11 to 4:12 hour per day. ES-Coach helped the participants reflect on the quality of their employment support services and set goals for quality improvement.
Conclusions:
Supporting employment consultants with data-enabled feedback is key for improving the quality of supported and customized employment services, a key step toward improving job seekers’ employment outcomes.
Outcomes:
Employment acquisition
Full-time employment